Common Sense and Service Management

I have mixed feelings about so-called 'Shadow IT'. It is here to stay and, with the ever-growing ability of business units to pr...

Yes, that is what I was recently told by a CIO, and he was totally serious. After I had closed my mouth when my jaw involuntarily droppe...

At least that is what my grandmother always told me...I think I heard a collective gasp around the IT Service Management industry when Ma...

I am sitting here at the itSMF New Zealand annual conference. It is a great event, with some excellent speakers on the programme. Really loo...

This week has been one of reminiscing with former work colleagues as the final remaining member of our original IT team has been retrenched....

Are you really listening? I don't hear very well...if you are standing on my right side and speak to me, then chances are that I wil...

Living in New Zealand is pretty good on most counts...weather is great, not too hot and not too cold; scenery - I guess you would have to ...